Ravi Kumar Krishnamoorthy
joranexus.com ↗ Download CV
Ravi Kumar Krishnamoorthy

Curriculum Vitae

ServiceNow-Led T&T · Program & Project Leadership

Seasoned Program and Transition & Transformation leader with 29 years of experience overall, including 14 years in diversified ServiceNow-led project and program management with DXC Technology, leveraging AI tools such as Claude, Gemini, ChatGPT and Copilot to enhance evaluation, communication and decision-making. Proven track record leading Service Transition and Transformation for MMD engagements, managing the complete T&T lifecycle from deal review to account handover, and delivering multi-million-dollar greenfield transformation programs across Europe through offshore teams.

[email protected] +91 99000 11470 Bengaluru, India
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29 Years Experience
14 Years at DXC Technology
2 European MMD Programs
5 Certifications

Professional Experience

Fourteen Years at DXC, Three Roles, One Discipline

Jun 2016 – Mar 2025

Manager Program, Transition and Transformation

DXC Technologies Pvt. Ltd.

  • 14 years in IT services and program management with DXC Technology, progressing from Delivery Excellence Consultant to Program Manager, specialising in managed services onboarding and account stabilisation.
  • Led end-to-end Transition & Transformation programs for European clients including FedEx UK and Georg Fischer Switzerland: deal reviews, due diligence, transition planning, go-live, hyper care and operational handover.
  • Directed ServiceNow-led onboarding initiatives: process discovery, integration workshops, delivery-model configuration, foundation-data setup, SIT/UAT execution, ORR and knowledge transfer to offshore operations teams.
  • Established program governance covering WBS and scope management, financial controls, RAID management, compliance, contract governance, commercial coordination and change-request management across multi-regional engagements.
  • Governed and implemented ITSM service catalogues, workflow automations and governance controls, including automated incident routing, knowledge-driven resolutions, SLA adherence mechanisms and catalogue approval workflows.
  • Embedded MOCC and governance into operational processes by integrating financial, security, compliance and audit controls within ServiceNow workflows.
  • Handled demand management end-to-end: intake, qualification, prioritisation, capacity assessment and governance, aligned to strategic objectives and delivery readiness.

Jun 2013 – May 2016

Engagement Manager, Onboarding

DXC Technologies Pvt. Ltd.

  • Led onboarding activities for managed services engagements using the MSP delivery model, ensuring seamless mobilisation and service readiness.
  • Facilitated client workshops, stakeholder alignment sessions, knowledge transfer and transition planning to support successful account onboarding and stabilisation.

May 2011 – May 2013

Senior Consultant, Delivery Excellence

DXC Technologies Pvt. Ltd.

  • Supported cross-functional teams and drove delivery excellence initiatives through process optimisation, governance implementation, performance reporting and continuous service improvement practices.

Authored Frameworks & Playbooks

Built to Be Used, Not Just Read

Framework

ITTF: Integrated Transition and Transformation Framework

A structured, end-to-end handbook governing Service Transition and Service Transformation as parallel disciplines, with shared program initiation, governance and financial controls, plus a defined Shadow / Reverse Shadow methodology through hypercare.

Executive Framework

T&T Client Services Delivery Framework (Executive Edition)

A ten-part program lifecycle framework spanning governance and PMO setup through formal client onboarding, delivery, risk and change control, to closure and hypercare, with a governance cadence, RACI matrix and escalation matrix built in as ready-to-use templates.

Playbook

AI & Automation Guide for the Demand Manager

A practical, no-prior-AI-knowledge playbook mapping every stage of the demand lifecycle, from ServiceNow intake through fulfilment monitoring, into concrete AI prompts and automation steps, paired with a phased, hour-costed implementation plan for rolling it out.

Skills, Tools & Certifications

The Toolkit

Certifications

  • MSP(P)
  • PMP
  • CSM
  • ITIL
  • SAFe Basics

Program Management

  • Strategic T&T Management
  • Planning & Governance
  • Business Process Transformation
  • Key Account Management
  • Client Onboarding
  • Governance Cadence Design
  • RACI & Escalation Management
  • Stakeholder Engagement
  • PMO Leadership
  • RAID Management
  • Scope & Change Control
  • Multi-Vendor Coordination

Demand Management

  • Demand Intake & Qualification
  • Prioritisation Frameworks
  • Demand Review Boards
  • Capacity Planning
  • Demand-to-Project Governance
  • Portfolio Reporting

AI Tools

  • Claude
  • ChatGPT
  • Gemini
  • Copilot

Platforms & Tools

  • ServiceNow
  • Jira
  • MS Project
  • MS Office
  • Teams

Education & Languages

  • MFT
  • BBA
  • DME
  • English
  • Hindi
  • Kannada
  • Tamil
  • Telugu

Beyond Program Delivery

Founder, JORA Nexus

Alongside program leadership, I founded JORA Nexus, an intellectual capital company that originates original business concepts, enterprise frameworks and strategic innovation, positioned as “Where What If Becomes Why Not.” The venture maintains a growing Concept Vault of original business concepts spanning industries including aviation, automotive, hospitality and technology, each disclosed to serious enquirers only under structured confidentiality. Its most visible work to date is JORA NEST™, a prototype digital home product for businesses, students, researchers and communities, live at joranexus.com.

  • Concept Origination
  • Enterprise Frameworks
  • Aviation
  • Automotive
  • Hospitality
  • Technology
  • JORA NEST™ (Prototype Shipped)
Visit joranexus.com

“I bring a balanced perspective that blends international best practices with respect for local contexts, ensuring deliverables are not only technically sound but also socially and operationally sustainable.”

Signature Strength
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