Priya Sharma ✓ Verified
Service delivery leader running steady-state operations and the transitions that create them.
Service Delivery
OPEN TO ROLESAbout Me
I run service delivery for enterprise accounts: SLA performance, service reviews, escalation handling and the continuous-improvement work that keeps an account healthy after go-live.
Because I own the service after transition, I am usually pulled into the transition itself. I have taken over eleven accounts at handover and been part of the governance from planning onwards, which is where my onboarding experience comes from.
JORA CAREER™
Your professional identity.
Priya Sharma
Service Delivery · Pune
Service Delivery Manager with 11 years in enterprise managed services, owning accounts from operational handover through steady state.
JORA Profile Snapshot
Service delivery leader responsible for SLA performance, governance cadence and escalation management across enterprise managed-services accounts. Has received eleven accounts at operational handover and contributed to transition governance from planning onward, giving direct exposure to onboarding, knowledge transfer and hypercare exit criteria.
Education & Experience
Projects & Work
Multi-account SLA governance
Owned the governance cadence, service reviews and SLA reporting across a portfolio of six enterprise accounts.
Service recovery programme
Led recovery on two accounts in breach, restoring SLA compliance and rebuilding the customer governance relationship.
Currently
Managing a portfolio of enterprise accounts, looking to move earlier in the lifecycle into transition ownership.
Open To
- Service Transition
- Service Delivery Leadership
Skills
- Service Delivery Management
- SLA & Service Governance
- Customer Escalation Management
- Operational Handover
- Continuous Service Improvement
Achievements
- ITIL Expert certified
- Managed accounts up to £4M annual contract value
- Led service recovery on two red-status accounts
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